The use of our services is strictly limited to individuals who have reached the age of 18 (18+). It is illegal for minors to participate in gambling. We conduct rigorous identity and age verifications to ensure that no minors gain access to our platform. Accounts created by individuals under 18 will be immediately and irrevocably closed.

We encourage all users to interact responsibly with our platform. This includes understanding that gambling is based on chance and is not a source of income. Never play with money you cannot afford to lose, and do not try to compensate for losses incurred through risky bets. Always keep track of the time and financial resources you spend on the platform.

To help you maintain control over your gaming behavior, we offer various tools that you can activate in your account settings:

Deposit and Loss Limits

You can set fixed financial limits for daily, weekly, or monthly periods. A deposit limit restricts the amount you can deposit into your account. A loss limit restricts the amount you can lose within a specific period to prevent you from exceeding your set budget.

Session and Time Limits

To avoid losing track of time, you can set up session limits. These tools will warn you or automatically log you out once a defined period has expired.

Time-Outs and Self-Exclusion

If you feel you need a break, you can request a temporary time-out (e.g., for 24 hours, a week, or a month). For more serious cases, we offer the option of self-exclusion. Self-exclusion blocks your account for an extended period or permanently. During this time, you will not be able to log in and will not receive any marketing materials from us.

Account Closure

Users have the right to close their account regularly and without stating reasons at any time via customer service.

It is important to critically question one's own behavior. Possible warning signs of problematic gambling behavior include:

• You play longer or with higher amounts than originally planned.
• You neglect professional, family, or social obligations in favor of the platform.
• You borrow money or sell possessions to be able to play.
• You feel frustration, anger, or inner restlessness when you cannot play. If you notice one or more of these symptoms in yourself, we strongly advise you to take a break and use our self-control tools.

Users who share their computer, tablet, or smartphone with minors bear a special responsibility. We strongly recommend the use of parental control software to block access to adult websites and gambling platforms. Never leave your device unattended when you are logged into your account, and do not store your passwords where they are easily accessible.

If you feel that gambling is becoming a problem, you should not hesitate to seek professional help. In Germany, there are numerous independent and confidential counseling centers that offer support and therapeutic approaches for problematic gambling behavior. We recommend that you contact recognized aid organizations or psychological counseling centers if needed.

Ramses Book regularly trains its customer service staff to recognize signs of problematic gambling behavior and respond appropriately. Our team is ready to help you set up limits or self-exclusion.

For support with responsible gaming tools, contact us at [email protected].